Barco Clickshare - Not Connecting

If you’re experiencing issues, please try the troubleshooting steps below.

If you’re still unable to connect after following these, simply raise a Support Ticket with our team and we’ll be happy to assist you further.

For Laptops (using the Button)

1. Check the USB Connection

   • Make sure the ClickShare Button is firmly plugged into your laptop’s USB port.

   • Try another USB port if possible.

2. Wait for the Light

   • The light ring around the button should flash while connecting.

   • Solid white = ready to share.

   • Solid red = sharing active.

3. Run the ClickShare App

   • If nothing happens, open “ClickShare” from the USB drive that appears on your laptop.

   • On Windows, double-click ClickShare.exe.

   • On Mac, double-click ClickShare.app.

4. Update the Button

   • If the system asks to update the button firmware, let it complete (may take a minute).

5. Try Restarting

   • Unplug the button, restart your laptop, and plug it back in.

6. Check Security Settings

   • On some laptops, antivirus or firewall settings may block the app. Temporarily allow access if prompted.

For iPads / iPhones (using the app or AirPlay)

1. Check Wi-Fi

   • Make sure the iPad is on the same Wi-Fi network as the ClickShare Base Unit.

2. Use the ClickShare App

   • Open the app and select the correct room/base unit.

   • Enter the 4-digit code from the room screen if asked.

3. AirPlay Connection

   • Swipe down from the top-right corner, tap Screen Mirroring, and select the ClickShare Base Unit.

4. Reinstall the App

   • If the app isn’t working, delete and reinstall it from the App Store.

General Fixes

• Check Power: Confirm the ClickShare Base Unit is powered on and connected to the room display.

• Reboot the Base Unit: If nothing connects, ask IT/staff to restart the Base Unit (unplug power, wait 10 seconds, plug back in).

• Try Another Device: If possible, test with another laptop or iPad to see if the issue is device-specific.

Please see below guides to connect the Clickshare button with your screen:

Connecting via PC / Laptop: 

·  Plug in the ClickShare Button

• Insert the ClickShare USB button into your laptop.

·  Wait for the Button to Light Up

• The light around the button will start flashing while it connects.

·  Open the ClickShare App (if prompted)

• On most laptops the app will launch automatically.
• If it doesn’t, just open it manually from the ClickShare drive that appears.

·  Start Sharing

• Once the button light turns solid white, press it to start sharing your screen.
• The button will glow red while you are sharing.

·  Stop Sharing

• To stop, simply press the button again.

Connecting via iPad / iPhone: 

·  Download the ClickShare App

• Go to the App Store on the iPad.
• Search for “ClickShare” and install the app.

·  Connect to the Same Wi-Fi Network

• Make sure the iPad is connected to the same Wi-Fi network as the ClickShare Base Unit in the meeting room.

·  Open the ClickShare App

• Launch the app on the iPad.
• The app will search for available ClickShare Base Units.

·  Select the Room / Device

• Choose the correct meeting room (or base unit name) from the list.

·  Enter the Room Code (if prompted)

• A 4-digit code may appear on the meeting room screen.
• Enter this code into the app on your iPad to pair.

·  Start Sharing

• You can now share documents, photos, or even your full iPad screen (depending on the setup).

• To mirror the entire iPad screen, use AirPlay:

  • Swipe down from the top right corner of the iPad to open Control Center.
  • Tap Screen Mirroring.
  • Select the ClickShare Base Unit.