Roche AV Pro Support
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Recent activity by Roche AV Pro Support-
How do I deliver a hybrid lecture (in-room + remote)?
1. Prepare the Room Wake the touch panel and turn on the displays. Make sure microphones, cameras, and speakers are powered on. Connect your laptop to the room system if presenting slides. 2. Start...
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What do I do if lecture capture didn’t start?
1. Confirm the Issue Check the touch panel or lecture capture software. Look for a recording icon (red circle) or status message. Verify whether the recording indicator ever turned on. 2. Check Equ...
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How to Check Lecture Capture is Recording
1. Check the Touch Panel or Capture Interface Look for a recording icon (usually a red circle or “REC”) on the touch panel or capture software. If visible, the system is actively recording. 2. Look...
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How to Stop & End Lecture Capture Safely
1. Stop the Recording On the room touch panel or lecture capture software, tap Stop Recording. Confirm that the recording indicator changes (often from red to off or green). Wait a few seconds — th...
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How to Start Lecture Capture
1. Prepare the Room Make sure the room system, microphones, and cameras are powered on. Wake the touch panel if needed. Connect your presentation laptop if sharing slides. 2. Access Lecture Capture...
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How to Turn the LED Wall On & Off
Turn the LED Wall ONOption 1: Use the Room Touch Panel (Recommended) Wake the room touch panel. Tap Power, Display, or Room On. Wait 30–60 seconds for the LED wall to fully power on. The wall will ...
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How do I connect my laptop to the room system?
Step-by-Step Find the room connection cable Usually HDMI or USB-C on the table or wall. Use an adapter if your laptop needs one. Plug the cable into your laptop Make sure it’s firmly connected...
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Troubleshooting steps for a faulty NEC projector
1. On-Site TestingTest the projector before reinstalling or returning to serviceConfirm the fault can be reproduced 2. Check Fault CodesReview any error or fault codes shownConsult manufacturer sup...
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Troubleshooting steps for a faulty Sharp/NEC LED wall
1. Confirm the ProblemPixel is black, stuck on one colour, dim, or flickering.If it shows up the same on all test colours, this indicates a hardware issue. 2. Quick ChecksChange the video source or...
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Using Room Control Panels
This guide explains how to use a meeting room control panel to start meetings, control room equipment, and shut the room down correctly.Please note: These are simple, general steps. Depending on th...