What do I do if lecture capture didn’t start?

1. Confirm the Issue

• Check the touch panel or lecture capture software.

• Look for a recording icon (red circle) or status message.

• Verify whether the recording indicator ever turned on.

2. Check Equipment

• Ensure the room system, microphones, and cameras were powered on.

• Make sure your laptop or presentation source was connected correctly.

• Confirm the correct lecture capture input/source was selected.

3. Try Starting Recording Again (If Possible)

• On the touch panel or software, tap Start Recording.

• Check the recording indicator appears and audio/video sources are active.

If the session is ongoing, this may allow partial capture.

4. Document the Issue

• Note the room name, date/time of the lecture, and capture system used.

• Record what troubleshooting steps you tried.

5. Contact IT/AV Support

Provide the information from step 4 so IT can investigate.

• Explain whether it never started or stopped unexpectedly.

• IT/AV can check logs, recover partial recordings, and prevent future issues.

Helpful Tips

• Always start lecture capture a few minutes early to confirm it works.

• Avoid unplugging microphones, cameras, or the room system mid-session.

• Use the touch panel to confirm recording status before the lecture begins.

If the above steps do not resolve the problem, please raise a Support Ticket within our Help Centre and a member of the Service Desk will get back to you as soon as possible to confirm next steps.